Terms of Service

Effective September 9, 2026.

Please read these Terms carefully. They contain a limitation of liability, a description of your right to cancel, and the law and forum that govern any dispute.

1. Agreement to these Terms

These Terms of Service (the “Terms”) are a binding agreement between you (“you” or “Customer”) and Alarm Command (“Alarm Command”, “we”, “us” or “our”).

They apply when you use this website (the “Site”), submit a request through it, or receive automotive locksmith services from us (the “Services”). By using the Site or requesting the Services you agree to these Terms. If you do not agree, do not use the Site and do not request the Services.

If you are agreeing on behalf of a company, fleet, dealership or other organization, you represent that you are authorized to bind that organization, and “you” includes it.

2. Who we are

Alarm Command, 23345 Counsel Dr, Suite 10, Accomac, VA 23301. Virginia DCJS license #11-18761. Telephone (703) 855-4041. Email [email protected].

3. Scope of the Services

We provide mobile automotive locksmith services only: replacement and origination of vehicle keys, key cutting, transponder, remote-head and proximity key programming, vehicle entry after a lockout, and related key-and-lock work performed on motor vehicles.

We do not provide residential or commercial building locksmith services, safe work, alarm response, towing, roadside mechanical repair, or diagnosis of faults unrelated to keys and locks. Nothing on the Site is an offer to perform work outside this scope.

4. A request is not a dispatch, and no arrival time is promised

A form submitted through the Site, a text message, or a telephone call is a request for contact. It does not create a booking, reserve a technician, or commit us to attend.

A job is scheduled only when we confirm it to you directly. We do not promise an arrival time, and any time we discuss is an estimate that depends on traffic, weather, technician availability and the work ahead of yours. Time is not of the essence in these Terms.

5. Proof of ownership and authority

We will not open, re-key or program a vehicle for anyone who cannot show they are entitled to it. Before performing the Services we may require, and you agree to provide:

• Government-issued photo identification.
• The vehicle registration, title, insurance card, or other documentation showing your ownership or right of possession.
• For a vehicle titled to an organization, written authorization from that organization, and identification of the person requesting the work.
• For a rental, leased, financed, impounded or estate vehicle, documentation from the party entitled to authorize the work.

You represent and warrant that you are the registered owner of the vehicle or are lawfully authorized by the owner to request the Services. You are responsible for the accuracy of that representation. We may refuse or stop work at any time, at our sole discretion, if identification or authority is not established to our satisfaction, and a service-call charge may still apply.

6. Vehicle eligibility and compatibility

Whether a particular vehicle can be serviced depends on its year, make, model, trim, security system, key type, immobilizer, the availability of blanks and parts, and in some cases on manufacturer restrictions outside our control. The existence of a page on this Site for a make or model is not a representation that every configuration of that vehicle can be serviced. Eligibility is confirmed against the specific vehicle before work is treated as scheduled.

Some manufacturers impose security delays, require all existing keys to be present, or erase previously accepted keys during all-keys-lost programming. Where that is the case, keys you hold may stop working, and you accept that consequence as inherent in the procedure.

7. Estimates, prices and payment

Prices depend on the vehicle, the work required, parts, and the location. Any figure given before a technician has seen the vehicle is an estimate, not a fixed quotation, and is subject to confirmation on site.

Unless we agree otherwise in writing, payment is due in full on completion of the work. You are responsible for applicable taxes. If payment is not made when due, we may recover the amount owed together with the costs of collection and reasonable attorneys’ fees to the extent permitted by law.

A chargeback or payment dispute raised without first contacting us to resolve the matter is a breach of these Terms.

8. Your right to cancel

Because we perform the Services at your location rather than at our place of business, federal law (the Federal Trade Commission’s Cooling-Off Rule, 16 C.F.R. Part 429) and Virginia’s Home Solicitation Sales Act give you, in most cases, the right to cancel a sale of $25 or more within three business days of the date of the transaction.

To cancel, notify us in writing at [email protected] or at 23345 Counsel Dr, Suite 10, Accomac, VA 23301 before midnight of the third business day after the transaction date. We will provide a written notice of your cancellation rights, in duplicate, at the time of the transaction.

Emergency work. Where you have requested the Services to meet a bona fide emergency and you have given us a separate, dated, handwritten statement describing the emergency and waiving the right to cancel, the cancellation right does not apply to that work. We will not ask you to waive that right except in a genuine emergency, and never as a routine condition of service.

9. Cancellations, access and wasted journeys

You may cancel a confirmed job at any time before the technician arrives at no charge. If the technician arrives and the work cannot proceed because the vehicle is not present or accessible, because identification or authority cannot be established, because a gate, garage or facility denies access, or because nobody is there to meet the technician, a service-call charge may apply.

You are responsible for arranging access where the vehicle is on private property, in a parking structure, at an airport, or on a controlled site, and for any fee that site charges.

10. Condition of the vehicle

Vehicles brought to us for key and lock work are frequently older, worn, previously repaired, or already damaged. We are not responsible for pre-existing wear, corrosion, prior damage, prior non-factory repairs, aftermarket security systems, or components that fail during normal work because they were already at the end of their service life.

Where a component must be removed or disassembled to complete the work, we will tell you before proceeding. Some procedures carry an inherent risk to trim clips, weather seals and worn hardware, and by authorizing the work you accept that risk.

11. Parts you supply

If you supply a key, fob or other part, we do not warrant it, we cannot guarantee it will program, and time spent attempting to program a part that turns out to be incompatible, previously paired, counterfeit or defective is chargeable. Aftermarket and online-purchased fobs fail at a materially higher rate than manufacturer parts.

12. Workmanship

We perform the Services with the reasonable skill and care expected of a licensed automotive locksmith. Except where a written warranty is provided to you at the time of the work, no express warranty is given, and the disclaimer in the next section applies.

If you believe work we performed is defective, contact us before engaging anyone else, so we have a reasonable opportunity to inspect and address it.

13. Disclaimer of warranties

Except as expressly stated in these Terms or in a written warranty we give you, the Services and the Site are provided “as is” and “as available”, and to the fullest extent permitted by law we disclaim all other warranties, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, title and non-infringement.

We do not warrant that the Site will be uninterrupted or error-free, that information on it is complete or current, or that any vehicle described on it can be serviced.

14. Limitation of liability

To the fullest extent permitted by law, our total liability arising out of or relating to the Services, the Site or these Terms will not exceed the amount you actually paid us for the work giving rise to the claim.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost income, loss of use of a vehicle, towing, storage, rental or substitute transportation costs, missed appointments, or lost or corrupted data, even if we were advised that such damages were possible.

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or willful misconduct, or under the Virginia Consumer Protection Act. Some jurisdictions do not allow the exclusion of certain warranties or damages, so parts of this section may not apply to you.

15. Indemnification

You agree to indemnify and hold harmless Alarm Command and its officers, employees and contractors from any claim, loss, liability or expense (including reasonable attorneys’ fees) arising out of your breach of these Terms, your misuse of the Site, or any claim that you were not entitled to authorize work on the vehicle.

16. Text messages

If you consent to receive text messages, the SMS Terms apply and form part of these Terms. Consent to receive text messages is never a condition of purchasing anything or of receiving the Services, and you may withdraw it at any time by replying STOP or UNSUBSCRIBE.

17. Use of the Site

The Site, and its text, graphics, layout, logos and code, are owned by us or our licensors and are protected by copyright and trademark law. You may view and print pages for your own use in connection with requesting the Services. You may not copy, scrape, republish, or use the content commercially without our written permission.

You agree not to use the Site to submit false information, to submit a request for a vehicle you are not entitled to, to attempt to gain unauthorized access to any part of it, to interfere with its operation, or to use automated means to collect information from it.

The Site may link to third-party websites. We do not control them, we do not endorse them, and we are not responsible for their content or their handling of your information.

18. Information on the Site is general

Descriptions of key types, immobilizer systems, model years and procedures on this Site are general information about the vehicle market, not advice about your vehicle. They may be incomplete or out of date, and a specific vehicle’s configuration is confirmed with you before work begins. Nothing on the Site is legal, insurance or mechanical advice.

19. Privacy

Our Privacy Policy explains what we collect, why, how long we keep it, and how to ask for a copy or its deletion. It forms part of these Terms.

20. Dispute resolution

Before starting any formal proceeding, you agree to contact us at [email protected] and give us 30 days to resolve the matter informally. Most disputes are resolved at this stage.

If the matter is not resolved, you and we agree that any dispute arising out of or relating to these Terms or the Services will be brought exclusively in the state and federal courts located in Accomac, VA, and each party consents to the personal jurisdiction of those courts. Either party may still bring an individual claim in small claims court.

21. Governing law

These Terms and any dispute arising out of them are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws rules. Your rights under the Virginia Consumer Protection Act and other consumer protection laws that cannot be waived by agreement are not affected by these Terms.

22. Changes to these Terms

We may update these Terms. The version published on this page at the time you request the Services is the version that applies to that request, and the effective date at the top of the page shows when it was last changed. Continuing to use the Site after a change means you accept the updated Terms.

23. General

Severability. If any provision of these Terms is held unenforceable, it will be limited or removed to the minimum extent necessary and the remaining provisions stay in full force.

No waiver. A failure to enforce a provision is not a waiver of it.

Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition or sale of assets.

Force majeure. Neither party is liable for a failure to perform caused by events beyond its reasonable control, including severe weather, accidents, civil disruption, utility or network failure, or acts of government.

Independent contractors. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship between you and us.

Entire agreement. These Terms, together with the Privacy Policy and the SMS Terms, are the entire agreement between you and us about the Site and the Services, and supersede any prior discussions, except for any written work authorization or warranty signed at the time of the work, which prevails over these Terms to the extent of any conflict.

24. How to contact us

Alarm Command
23345 Counsel Dr, Suite 10, Accomac, VA 23301
(703) 855-4041
[email protected]