SMS Terms
Message frequency, costs, how to stop, and how to get help.
Calls and texts answered 24/7
Most calls are answered live. Tell us the vehicle and where it is parked.

What should I know before calling an automotive locksmith?
Have the vehicle location or ZIP code, the year, make and model, what happened to the key or fob, and whether any working key remains. Proof of identity and vehicle ownership or written authorization is required before key origination or programming. Call or text (703) 855-4041.
Last updated August 29, 2026.
Program description
Alarm Command sends text messages about my service request, technician arrival and status updates, and replies to messages I send. Messages are sent only to people who have given consent by ticking the box on a form on this website, or who have texted Alarm Command first.
How to join
Tick the text-message consent box on any service request form on this site. The box is never ticked for you, and leaving it unticked does not stop you submitting the form or receiving service.
Message frequency
Message frequency varies. Messages are sent in response to a request you made and while a job is in progress; this is not a recurring marketing program with a fixed schedule.
Cost
Message and data rates may apply. Alarm Command does not charge for text messages; your mobile carrier may, according to your plan.
How to stop
Reply STOP or UNSUBSCRIBE to any message. You will receive one confirmation that you have been unsubscribed, and then no further messages. An opt-out request is honored for at least ten years, as Virginia law requires. You can also ask to be removed by emailing [email protected] or calling (703) 855-4041.
How to get help
Reply HELP to any message, email [email protected], or call (703) 855-4041.
Carriers
Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and depends on your carrier and your device.
Privacy
No mobile information will be sold, shared, rented, released, or traded with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third party or affiliate for marketing purposes. The full Privacy Policy explains everything else that is collected.
Supported carriers
Messages are supported on all major US carriers. Carrier support can change without notice.